service

800–393–1116 is our toll free number. A real live person will answer your call and direct
it to the appropriate customer service person. 904–367–0096 is our fax number. All orders will be acknowledged by fax within 24 hours of receipt.

freight items

F.O.B. Shipping Point. Unless requested otherwise, freight will be prepaid and added
to the invoice.

minimum charge

$25 per order for open account billing.

payment terms

Open account terms are net 30 days with approved credit. Past due balances will be
subject to a service charge of 1.5% per month until paid. Open account terms will be
suspended for accounts in arrears.

shipping policy

Orders will be shipped within 24 hours of receipt, unless item is out of stock. Shipping
information for any back order will be based on the best information available at that time.

product returns

Standard stock items can be returned for full credit if request is made within 30 days of sale. Restocking charges will apply on returns after that period of time. Return freight will be the responsibility of the purchaser. If the merchandise return is the result of a failure on the part of FabTech Supply, then the warranty provisions will apply.

shortages

Shortage claims must be made within ten days of receipt of the products. Please inspect
products promptly.

freight claims

Shipments are made F.O.B. Shipping Point. Therefore, the responsibility for reporting
shipping damage and filing the appropriate claims lie with the purchaser. FabTech Supply will actively assist in pursuing any claim.

taxes

All sales, use, excise and like taxes are the responsibility of the purchaser.

warranties

On products purchased for resale from other manufacturers, warranty is limited to the manufacturer’s warranty. On all other products, FabTech warrants them to be free from defects in materials and workmanship for a period of one year from the date of purchase, subject to the following conditions:

As the sole remedy of the original purchaser, FabTech will, without charge, repair or replace, at its warehouse in Jacksonville, Florida, products found to be defective in materials or workman- ship, within the period set forth above, or at its option, refund the purchase price, provided that:

• a) The products have not been subject to abuse, neglect, accident or improper installation or servicing.
• b) As to any prior defects in materials or workmanship covered by this warranty, the products have not been repaired, disassembled or altered by anyone except FabTech or FabTech’s representative.
• c) FabTech does not assume the cost of removal and/or installation of the products or any other incidental costs which may arise as the result of any defect in materials and workmanship.